Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
Are Her Essence products authentic?
How much is shipping and how long will it take?
How long will it take to get my package?
Branding is simply a more efficient way to sell things?
Payment Information
What payment methods do you accept?
Is Cash on Delivery available for all locations?
Can I pay online, or is Cash on Delivery the only option?
Will I get a receipt or invoice for my payment?
Order & Returns
How can I place an order?
Can I cancel or change my order after placing it?
What is your return and exchange policy?
Do I get a refund if I return my order?
Ordering from Her Essence
Do I need to create an account to place an order?
Can I track my order once it's placed?
What makes Her Essence different from other brands?
Where is Her Essence based, and do you deliver nationwide?
